Returns And Exchange

• Your product is eligible for return and exchange within 7 days of the date it was delivered.

The product is eligible for return or exchange only if;

• The item is unopened, unused, and in its original packaging.

• Tags must be intact and a valid proof of purchase must be provided.

• Once your return or exchange is approved, the replacement or refund will be processed within 5–10 business days.

Please note:

• For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer support.

• If return pickup is unavailable at your pin code, you’ll need to arrange shipping at your own cost.

• Customised Products (e.g.: lipsticks, compacts, mascaras, etc.) cannot be returned since they are available during select promotions and ordered on demand.

• Personal care appliances and women’s hygiene products cannot be returned due to hygiene issues.

• Vitamin C serums are non-exchangeable. Due to their sensitivity to heat and the possibility of leakage during transit, we are unable to offer exchanges for these products.

If you have received a wrong product other than your order, you can follow a few simple steps to initiate your return/refund within 2 days of receiving the order:

• Step 1: Contact our Customer Support team via Email (care@elyvbeauty.com) or Customer Support Number (+91-6378187793) within 7 business days of receiving the order.

• Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.

• We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels, and barcodes intact within 7 days.

• Gifts are limited to sales products and may be used up early. When returning, you must also return the gift. Gifts will be provided to members only eligible for the gift. If the gifts are temporarily out of stock, the event may be terminated without notice. You can check the exact gift details in ‘Order Details’ after ordering.

Note: If it is a case of replacement, it is subject to stock availability. In case a replacement may not be available, we will refund you the full amount.

• Once your return is received and inspected, we’ll notify you of the approval status.

• If approved, your refund will be processed to the original payment method within 2–10 business days.

• If the replacement is approved and processed, it will be delivered within 5-10 business days.

• Please allow additional time for your bank or credit card Company to complete the refund process.

For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 48 business hours of us receiving the products back and your bank details on email. It will take additional 2-3 business days for the amount to reflect in your account.

• If it has been more than 15 business days since your refund was approved and you haven’t received it, please contact us at care@elyvbeauty.com .

IMPORTANT:

• Refunds and cancellations are not applicable during sale periods or on discounted products.

• Clearance Sale items are non-refundable.

• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, the refund will be credited to original payment method within 7-10 business days. Please remember it can take some time for your bank or Credit Card Company to process and post the refund too.

• If more than 15 business days have passed since we’ve approved your return, please contact us.