Shipping And Delivery
SHIPPING AND DELIVERY
·
Free shipping for all orders above ₹999 and a
shipping fee of ₹70 will be charged for orders below ₹999.
· Cash on Delivery is not available for orders
below ₹200 or above ₹20,000 for New Customers and below ₹249 or above ₹10,000
for Repeat/ Existing Customers
·
We work with trusted third-party courier partners
to deliver your orders safely.
·
Dispatch Time: 1–3 business days (excluding Sundays
and public holidays)
·
Estimated Delivery: 5–7 business days (may be
longer for North-East, Jammu & Kashmir and Andaman & Nicobar).
·
If you are ordering our
products from a Mega Sale event, dispatches may be a bit delayed due to
increased volumes. We will target to dispatch all orders within 5 days of order
date.
·
While we aim for timely delivery, please note that
delays caused by couriers, weather, or unforeseen events are beyond our
control. You will receive an email/SMS with tracking details once your order is
shipped.
DELIVERY PROCESS
· HOW IT WORKS: Once our system processes your
order, your products are inspected thoroughly to ensure they are in a perfect
condition.
· After they pass through the final round of quality check, they are
packed and handed over to our trusted delivery partner.
· Our delivery partners then bring the package to you at the earliest
possible. In case, they are unable to reach the provided address or at a
suitable time, they will contact you to resolve the issue.
· If your Order is showing as delivered but you have not received it,
Please update us within 5-12 hours so that we can look into it, or else after
the TAT gets over we can’t look into the order.
SHIPPING DESTINATIONS
We
ship PAN INDIA!!! (We also ship internationally with certain conditions. You
can mail us on care@elyvbeauty.com for
any queries.)
TRACKING
THE ORDER
When your order is
placed, you will receive a confirmation message on
your registered email and phone number. As we prepare and ship your order
within 24-48 hours of the confirmation, you can then check the status of your
package through the 'Track' button on the 'My Orders' section. Once your
order has been dispatched, you will receive an email/SMS/Instagram with the
details of the tracking number and the courier company that is processing your
order.
PACKAGING AND DAMAGE
ELYV
maintains a very high level of quality control and till date, we have received
minimal complaints about the quality of our packaging.
To ensure your products remain undamaged during the shipping process, each
individual product is packaged in bubble wrap while fragile items like bottles
are safely secured with additional bubble wrap, which are then packaged in
boxes which are wrapped in plastics.
Important:
·
Please record a video while unboxing
your product.
·
Refunds or replacements cannot be
processed without an unboxing video.
Refund
Policy
Refunds
will only be issued under the following circumstances:
·
The product received is faulty or
damaged due to our error.
·
The wrong product was dispatched.