PRIVACY POLICY

Thank you for visiting ELYV website/app. We are delighted to have you as our customers. Elyvbeauty.com respects the privacy of its users and is committed to protecting it in all respects. With a view to offering the most enriching internet experience to its users, the information about the user as collected by Elyvbeauty.com is: (a) information supplied by users and (b) information automatically tracked while navigation (Information).

The domain name elyvbeauty.com is owned by ELYV, a company incorporated under the Companies act 2013. Throughout this document, the terms like ‘we’, ‘us’ ‘our’, ‘ours’ refer to ELYV. The terms like ‘client’, ‘user’, ‘you’, ‘your’, ‘yourself’ or similar terminology is all used in reference to the individual user of this website/ app.

By using Elyvbeauty.com or its services, you consent to the collection, storage and use of the personal information you provide (including any changes thereto as provided by you) for any of the services that we offer.

USER INFORMATION

To avail services on our website, users are required to provide certain information for the registration process that may include but is not limited to:

 a) Your name                                                b) Email address

c) Passwords                                                  d) date of birth

e) Bank routing and account no.                f) Credit card or debit card details

g) Contact Info                                                h) Shipping address

i) Demographic and identity data                j) Device details etc.,

 and/or your occupation, interests, and the like. The Information as supplied by the users enables us to improve our sites and provide you the most user-friendly experience.

All required information is service dependent and Elyvbeauty.com may use the above said user information to, maintain, protect, and improve its services (including advertising services) and for developing new services.

Such information will not be considered sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005, any rules made thereunder or any other law for the time being in force. For placing an order on Elyvbeauty.com the information shall be used to service user requests and such information shall include the user's name, mailing address, email, and phone number. This information shall be gathered on the purchase of products/gift certificates, or sign up for email notifications.

The primary reason for gathering information is for order processing, shipping, and providing better customer service. For example, we may contact users to provide an update on order, information regarding the shipping status, to clarify questions related to the order, or to inform them about the reordering as most of our products are reordered by the customers. We also use this information to improve our products, customer services, website content, and navigation.

HOW DO WE COLLECT YOUR INFORMATION

 We may use any number of tools to collect information about you, your computer access points, mobile devices, and the web browser that you use to connect to our Website/App. We also collect information from you in various ways to provide, improve, and personalize our services. The following outlines how we gather your information:

·       User Registration: Information is directly provided by users when creating an account on our Website/App, including personal details such as name, email address, and contact information.

·       Order Placement: During the checkout process, we collect information necessary to fulfil your order, such as your name, shipping address, billing address, and payment details.

·       Newsletter Subscriptions: When subscribing to our newsletter, you voluntarily provide your email address to receive updates, promotional offers, and other communications from us.

·       Cookies and Tracking Technologies: We use cookies, analytics tools, and similar tracking technologies to collect device and usage data. This includes information about your browsing behaviour, preferences, and device details to enhance Website/App functionality and deliver a personalized experience.

·       Customer Support Interactions: When you contact us via chat, email, or phone for inquiries or support requests, we collect the details you provide, such as your name, contact information, and the content of your communication.

·       Mobile App Permissions: If you use our mobile app, we may collect data such as location information or device details when you grant the necessary permissions. These permissions are required to enable specific features and functionality of the app.

·       Health Data: We do not collect or use specific customer health data for recommendations, analysis, or marketing purposes. However, we may process general information voluntarily provided by you, such as your skin type, concerns, or preferences, to offer personalized skincare product recommendations or guidance. This information is used solely to enhance your experience with our products and services. We ensure that all such data is handled with the utmost confidentiality and security, in compliance with applicable data protection laws. By providing this information, you consent to its use for the stated purpose.

COOKIES

To improve the responsiveness of the sites for our users, we may use "cookies", or similar electronic tools to collect information to assign each visitor a unique, random number as a user identification (User ID) to understand the user's individual interests using the identified computer. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply. A cookie cannot read data off your hard drive. Our advertisers may also assign their own cookies to your browser (if you click on their ads), a process that we do not control.

Our Privacy policy complies with the applicable law and regulations suggested by various agencies of the Government of India. The user may send a mail to care@elyvbeauty.com to request for deletion of all his information and the same will be executed in the next 48 working hours. We try to follow all policies of ISO 27001 for data and information security.